Multisteril disinfection devices are designed to provide high-quality disinfection performance for professionals. As medical equipment, they are subject to strict quality standards and are backed by warranties designed to ensure their durability and effectiveness for end users. Here's a detailed overview of these warranties to maximize your satisfaction and safety.
A 2-year warranty for peace of mind
All our Multisteril disinfection devices are covered by a two-year warranty, starting from the invoice date .
This warranty includes the repair of failures resulting from defects in workmanship or materials , but excludes failures due to misuse, insufficient maintenance or the use of unauthorized parts.
Verification upon receipt of the Multisteril disinfection device
Upon receipt of the device, it is imperative to carefully check the device for any visible defects . If any external damage is found, a reservation must be made or the package must be refused.
For any internal defect observed after receipt, we must be informed as soon as possible in order to guarantee warranty coverage.
Warranty conditions
To benefit from this guarantee on disinfection devices, certain conditions must be met:
1. The warranty is voided in the event of misuse, failure to follow maintenance instructions , or the use of unauthorized parts. Proper use is therefore essential to avoid additional repair costs.
2. Registering the Multisteril disinfection device : Upon installation, it is essential to register your device online on the Tecno-Gaz website. This registration validates the warranty and ensures that the device information is correctly recorded.
If you are unable to register your warranty online, please send an email with the required information to aq@tecnogaz.com .
3. Annual Maintenance: Maintenance must be performed after one year of use. This check is essential to activate the second year of warranty and ensure the longevity of the device.
Procedure to follow in the event of a breakdown
In the event of a malfunction, a rigorous procedure is put in place. You must provide TECNO-GAZ with several essential pieces of information:
- Serial number
- Installation date
- Alarm code
- Description of the fault
- Doctor's name
Namely
The warranty expires upon alienation, that is, upon resale to third parties. For a return out of warranty, the prices will be communicated during the after-sales service quote. For any misuse of Multisteril disinfection devices, the warranty
will not work.
